---
title: "AXA: claims, contacts and online services"
description: "How to declare a claim with AXA, the numbers to call, its app and online services, and how to complain. An independent guide."
url: https://dashboard.cr43dv6zq7.com/morocco-insurance-guide/en/axa-assurance-maroc/
language: en
translations:
  fr: https://dashboard.cr43dv6zq7.com/morocco-insurance-guide/fr/axa-assurance-maroc/
  ar: https://dashboard.cr43dv6zq7.com/morocco-insurance-guide/ar/axa-assurance-maroc/
last_updated: 2026-11-06
publisher: "Assurlik"
---
# AXA: claims, contacts and online services

AXA Assurance Maroc is the Moroccan company of the AXA group, with 11.2% of the market in 2025. This page explains how to declare a claim, who to call, what you can do online and how to complain.

- **Type:** Life and non-life insurer
- **Group:** AXA group
- **Number to call:** 2992
- **Website:** axa.ma

## About AXA

11.2% of the market in 2025. Sold by exclusive agents, brokers and partner banks.

Assurlik is independent: it is not linked to AXA, sells none of its contracts and is not paid by it.

## What AXA sells

Our guides to the covers it sells:

- [Car and motorbike](https://dashboard.cr43dv6zq7.com/morocco-insurance-guide/en/car-insurance/)
- [Home insurance](https://dashboard.cr43dv6zq7.com/morocco-insurance-guide/en/home-insurance/)
- [Health and AMO](https://dashboard.cr43dv6zq7.com/morocco-insurance-guide/en/health-insurance-amo/)
- [Life and savings](https://dashboard.cr43dv6zq7.com/morocco-insurance-guide/en/life-insurance/)
- [Business and professionals](https://dashboard.cr43dv6zq7.com/morocco-insurance-guide/en/business-insurance/)

## Declaring a claim

- **Breakdown or accident.** Call AXA's assistance line, **2992**.
- **Declaring the claim.** Write to your AXA agent or broker within 5 days. The MyAXA app gives access to your contracts and AXA's services.

1. Declare within 5 days of learning of the loss (60 days for an officially declared catastrophic event), in writing, and keep a copy.
2. Send what proves the loss: the constat amiable for a car accident, the police report for a theft or injuries, photos and invoices.
3. Do not repair or throw anything away before the insurer's expert has seen it, unless it is urgent.

[Step by step after an accident, a fire or a theft](https://dashboard.cr43dv6zq7.com/morocco-insurance-guide/en/claims-complaints/)

## Contacts and online services

| Assistance | [2992](tel:2992) |
| --- | --- |
| Mobile app | MyAXA |
| Online quote | [axa.ma](https://axa.ma/website-transactional/affaire-nouvelle) |
| Agencies | [axa.ma](https://www.axa.ma) |
| Sold through | Exclusive agents, brokers and partner banks |
| Website | [axa.ma](https://www.axa.ma) |

Checked on AXA's website in November 2026. Companies change their numbers, so check the website before you call.

## If you disagree

1. Write to AXA's complaints service, or to your agent or broker, with your contract number and copies of your documents. Keep proof that you sent it.
2. No answer, or an answer you do not accept? The Insurance Mediator settles disputes free of charge: [mediateurassurance.ma](https://www.mediateurassurance.ma).
3. You can also complain to ACAPS, the regulator: [reclamation-assurance.acaps.ma](https://reclamation-assurance.acaps.ma).

[How to complain, with model letters](https://dashboard.cr43dv6zq7.com/morocco-insurance-guide/en/claims-complaints/#if-you-disagree-with-the-insurer)

## Questions

**Is AXA an approved company?**

Yes. AXA is on the list of companies approved by ACAPS, the regulator. Before you pay, you can check that list, and the map of approved agents and brokers, on [acaps.ma](https://www.acaps.ma).

**Does Assurlik sell AXA's contracts?**

No. Assurlik sells nothing and takes no commission. To buy, use AXA's own channels, or [ask several insurers for a quote](https://dashboard.cr43dv6zq7.com/morocco-insurance-guide/en/insurance-quotes/).

## Official sources

- [AXA](https://www.axa.ma): The company's website
- [ACAPS](https://www.acaps.ma): The insurance regulator, with the list of approved companies
- [Médiateur de l'Assurance](https://www.mediateurassurance.ma): Free mediation between you and your insurer

## Related guides

- [Insurers and contacts](https://dashboard.cr43dv6zq7.com/morocco-insurance-guide/en/insurance-companies/)
- [Claims and complaints](https://dashboard.cr43dv6zq7.com/morocco-insurance-guide/en/claims-complaints/)
- [Car and motorbike](https://dashboard.cr43dv6zq7.com/morocco-insurance-guide/en/car-insurance/)
- [Cover Edge](https://dashboard.cr43dv6zq7.com/morocco-insurance-guide/en/cover-edge/)