AXA: claims, contacts and online services

About AXA

11.2% of the market in 2025. Sold by exclusive agents, brokers and partner banks.

Assurlik is independent: it is not linked to AXA, sells none of its contracts and is not paid by it.

What AXA sells

Our guides to the covers it sells:

• Car and motorbike
• Home insurance
• Health and AMO
• Life and savings
• Business and professionals

Declaring a claim

• Breakdown or accident. Call AXA's assistance line, 2992.
• Declaring the claim. Write to your AXA agent or broker within 5 days. The MyAXA app gives access to your contracts and AXA's services.

1. Declare within 5 days of learning of the loss (60 days for an officially declared catastrophic event), in writing, and keep a copy.
2. Send what proves the loss: the constat amiable for a car accident, the police report for a theft or injuries, photos and invoices.
3. Do not repair or throw anything away before the insurer's expert has seen it, unless it is urgent.

Step by step after an accident, a fire or a theft

Contacts and online services

Checked on AXA's website in November 2026. Companies change their numbers, so check the website before you call.

If you disagree

1. Write to AXA's complaints service, or to your agent or broker, with your contract number and copies of your documents. Keep proof that you sent it.
2. No answer, or an answer you do not accept? The Insurance Mediator settles disputes free of charge: mediateurassurance.ma.
3. You can also complain to ACAPS, the regulator: reclamation-assurance.acaps.ma.

How to complain, with model letters

Questions