RMA: claims, contacts and online services

About RMA

Second by premiums in 2025 (14.8%). Agents, brokers and Bank of Africa branches.

Assurlik is independent: it is not linked to RMA, sells none of its contracts and is not paid by it.

What RMA sells

Our guides to the covers it sells:

• Car and motorbike
• Home insurance
• Health and AMO
• Life and savings
• Business and professionals

Declaring a claim

• Car claim. Declare it online on RMA's claims site, or call 2526, RMA's single customer number, which also handles breakdowns. You then follow the file online or in the MyRMA app.
• Work accident (for employers): 05 22 26 26 36.
• Other claims. Your agent, your broker or the Bank of Africa branch that sold the contract opens the file.

1. Declare within 5 days of learning of the loss (60 days for an officially declared catastrophic event), in writing, and keep a copy.
2. Send what proves the loss: the constat amiable for a car accident, the police report for a theft or injuries, photos and invoices.
3. Do not repair or throw anything away before the insurer's expert has seen it, unless it is urgent.

Step by step after an accident, a fire or a theft

Contacts and online services

Checked on RMA's website in November 2026. Companies change their numbers, so check the website before you call.

If you disagree

1. Write to RMA's complaints service, or to your agent or broker, with your contract number and copies of your documents. Keep proof that you sent it. rmaassurance.com
2. No answer, or an answer you do not accept? The Insurance Mediator settles disputes free of charge: mediateurassurance.ma.
3. You can also complain to ACAPS, the regulator: reclamation-assurance.acaps.ma.

How to complain, with model letters

Questions