MAI: assistance numbers, cover and contacts

About MAI

Travel assistance for visas, car and medical assistance in Morocco, and the Injad Achamil contract for Moroccans living abroad.

Assurlik is independent: it is not linked to MAI, sells none of its contracts and is not paid by it.

What MAI sells

• Schengen Visa: cover built for the Schengen area.
• Injad Monde: worldwide assistance.
• Injad Assalama: assistance for trips outside Europe and the Maghreb.
• Injad Achamil: repatriation and assistance for Moroccans abroad, offered to Banque Populaire customers.

Our guides to the covers it sells:

• Travel and assistance
• Car and motorbike
• Health and AMO

Calling for assistance

• Call first, day or night: +212 5 22 30 30 30 in Morocco, +33 1 45 81 16 16 from abroad. Give your contract number and where you are before you pay for anything.

1. Call before you pay or arrange anything yourself: the company must first agree to the service.
2. Have ready your contract or certificate number, your passport or ID, and where you are.
3. Keep every receipt and medical report, and send them as the company asks.

Step by step after an accident, a fire or a theft

Contacts and online services

Checked on MAI's website in November 2026. Companies change their numbers, so check the website before you call.

If you disagree

1. Write to MAI's complaints service, or to your agent or broker, with your contract number and copies of your documents. Keep proof that you sent it.
2. No answer, or an answer you do not accept? The Insurance Mediator settles disputes free of charge: mediateurassurance.ma.
3. You can also complain to ACAPS, the regulator: reclamation-assurance.acaps.ma.

How to complain, with model letters

Questions