MATU: claims, contacts and online services
MATU is the Mutuelle d'Assurances des Transporteurs Unis, a mutual born in public passenger transport that also insures private cars, homes and work accidents. This page explains how to declare a claim, who to call, what you can do online and how to complain.
At a glance
- Type
- Non-life insurer
- Group
- Mutual insurer
- Number to call
- 05 22 95 45 01
- Website
- matu-assurance.ma
About MATU
Mutuelle d'Assurances des Transporteurs Unis. The mutual of taxi, coach and road-transport operators.
Assurlik is independent: it is not linked to MATU, sells none of its contracts and is not paid by it.
What MATU sells
- Car: cover for private drivers, and group terms for employees of partner organisations.
- Other risks: work accidents, home and other risks; goods transport is a newer line.
Our guides to the covers it sells:
Declaring a claim
- Declaring a claim. Go to one of MATU's 250 points of sale or write to it within 5 days. For a car accident, bring the constat amiable.
- Declare within 5 days of learning of the loss (60 days for an officially declared catastrophic event), in writing, and keep a copy.
- Send what proves the loss: the constat amiable for a car accident, the police report for a theft or injuries, photos and invoices.
- Do not repair or throw anything away before the insurer's expert has seen it, unless it is urgent.
Contacts and online services
| Phone | 05 22 95 45 01 |
|---|---|
| info@matu-assurance.ma | |
| Online quote | matu-assurance.ma |
| Agencies | More than 250 points of sale |
| Head office | 215, boulevard Mohamed Zerktouni, Casablanca |
| Website | matu-assurance.ma |
Checked on MATU's website in November 2026. Companies change their numbers, so check the website before you call.
If you disagree
- Write to MATU's complaints service, or to your agent or broker, with your contract number and copies of your documents. Keep proof that you sent it.
- No answer, or an answer you do not accept? The Insurance Mediator settles disputes free of charge: mediateurassurance.ma.
- You can also complain to ACAPS, the regulator: reclamation-assurance.acaps.ma.
Questions
Is MATU an approved company?
Yes. MATU is on the list of companies approved by ACAPS, the regulator. Before you pay, you can check that list, and the map of approved agents and brokers, on acaps.ma.
Does Assurlik sell MATU's contracts?
No. Assurlik sells nothing and takes no commission. To buy, use MATU's own channels, or ask several insurers for a quote.